Coaching – The Black Sheep Turning Gold (published on September 14th 2016)
Whereas coaching was quite unknown (in business) twenty years ago, now it’s gaining more and more importance. Let us show you why.
Modern Driving Trends for Customer Satisfaction (published on August 16th 2016)
Find out which three major blocks will drive both customer satisfaction and emotional ties to your business
Emotional Motivators (published on May 24th 2016)
How to use emotional motivators to design a first class customer experience and stay competitive!
Learning organisation – continual organisational development (published on March 29th 2016)
Find out the benefits of learning organisations and how to unleash their potential in your own company.
Industry 4.0 – Curse or Blessing (published on February 24th 2016)
Find out the impacts of digitalization and how the future of employment and customer relationship management looks like.
Why you should work with emotionally intelligent people (published on January 7th 2016)
Find out how emotional intelligence defines someones success in life and can even be more important than the IQ.
It is not all about external communication! (published on November 23th 2015)
Internal communication has an significant impact on staff satisfaction and the company performance! Find out how to use and transfer information within your team.
Tacit Knowledge Transfer (published on September 17th 2015)
Tacit knowledge is a unique and inimitable competitive advantage! Find out how to transfer and maintain it.
Place your bets on aftersales (published on August 17th 2015)
Find out how aftersales services are crucial to save dealerships declining profit margins by reading our new article
The customer experience differentiation strategy for service partners (published on July 14th 2015)
Learn more about how “the aftersales automotive services are essential to customers and vital in helping dealerships compensate declining profit margins.”